Terms and Conditions
Welcome to the Liverpool Gift Company website conditions for use. These conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the conditions set out below. If you do not agree to be bound by these conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these conditions please contact us by e-mail, or call us on 0151 733 1149.
Access
You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
Registration
By registering on this website you warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by contacting us by e-mail, or calling us on 0151 733 1149.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Purchase of products
Description of products
Each Product purchased is sold subject to its Product Description.
We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information and imagery including Product Descriptions appearing on this Website at a particular time may not always truly reflect the position exactly at the moment you place an order. Whilst we take every effort to ensure images and descriptions are correct we cannot guarantee these exactly reflect the true nature of the product, particularly the reflection of true colours, shades and textures which are difficult to produce on a computer screen.
All measurements are given in centimetres and milimetres and are taken from the maximum points of measurement unless otherwise stated.
Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:
- Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information
- Be over 18 years of age * Possess a valid credit or debit card issued by a bank acceptable to us
By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Payment
All prices are stated in pound sterling (£) and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges (where applicable).
Payment can be made by any of the methods specified in the payment section of this Website and payment will be debited and cleared from your account at the time of the placing of your order.
You confirm that the credit, debit or store card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
All card payments incur a 2.5% fee included in the cost of your purchase. The total amount you pay is the same regardless of the payment method.
All items remain the property of The Liverpool Gift Company Limited until paid for in full.
PRIVACY POLICY
We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
- Processing your orders;
- For statistical purposes to improve this Website and its services to you;
- To serve website content and advertisements to you;
- To administer this website;
- If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create an account while ordering online you may be given the option to receive information from The Liverpool Gift Company via e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes please e-mail or contact us on 0151 733 1149.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
SHIPPING & RETURNS
We ship all of our products with Royal Mail. Shipping fees depend on the size, weight and nature of the products you are purchasing and will be clearly stated on your order breakdown during the checkout stage.
Certain product bundles and cart contents may cause your order to quality for free delivery. This will be stated at the point of purchase and will also appear on your order confirmation email(s).
Where a first delivery has been attempted, and failed, a standard delivery charge of £5.50 may be payable for each subsequent delivery attempt for UK deliveries. This is why it is imperative that you are able to arrange to be available to receive the goods.
If a notice has been left or instructed for items to be left with a neighbour or placed somewhere which is not secure this is entirely at the customers own risk and The Liverpool Gift Company will not be responsible if the item not where instructed when delivery has taken place.
If an attempted delivery is made, and failed, and the items are returned to us the full cost of delivery will be re-charged to cover our dispatch and return costs.
Stock items are normally dispatched within 1-3 working days. If there are any special circumstances which are likely to affect the length of time before your order can be dispatched, customers will be advised by e-mail of the likely delivery date.
For out of stock items we will advise you by e-mail on the progress of your order and the likely delivery date.
Delivery will take place during normal business hours Monday to Friday and whilst we advise delivery details this maybe subject to change due to circumstances affecting our nominated courier service. Weekend deliveries can be arranged but these will be charged at the couriers cost over and above the standard delivery charge.
Delivery is made to ground floor level only. Customers must make their own arrangements for delivery to floor levels beyond or below ground floor level.
Return / Refund Policy
We guarantee your satisfaction and all products come with a 7 day cooling off period. This excludes specific requests and sale items.
If you wish to exercise this option you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging within seven days from the date of delivery. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.
All returns must be unused or undamaged in any way and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
We will only refund the card or Paypal account from which the original payment was made and will not be accountable for any currency fluctuations between the time of purchase and the refund date.
Returns received outside the returns period time frame are accepted at the discretion of The Liverpool Gift Company and can only be refunded as a store credit.
Damaged Items
Damaged or missing items (ie not enclosed within the delivery) must be notified to us within 24 hours of receipt by e-mail. All original packaging MUST BE KEPT for inspection and photographs may be required. We will respond and advise what course of action must be taken in these circumstances.